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Core Foundations

• How insurance claims work (big-picture overview)

• Roles of adjusters, contractors, and homeowners

• Understanding scope, documentation, and payment flow

Inspection Basics

• Step-by-step exterior and interior inspection process

• Identifying hail, wind, and common storm damage

• Safety and jobsite best practices

Documentation Standards

• Professional photo sequencing

• What to capture and why

• Writing clear notes and reports

• Organizing files for easy review

Estimating Fundamentals

• Introduction to Xactimate (or estimating software)

• Basic line items and scope building

• Identifying commonly missed items

• Supplement basics

Communication Skills

• Homeowner conversations and expectations

• Working professionally with adjusters

• Setting realistic timelines

Field Workflow

• From first inspection to final payment

• Company processes and checklists

• Time management and daily organization